How we work

In Crowd Services, we are leaders in the ICT sector thanks to our ability to provide innovative and customized solutions that meet the specific needs of our clients. Each project is structured according to a systematic and methodical approach, inspired by the ITIL framework, a best practice recognized internationally for IT service management. This approach allows us to deliver IT Consulting, Software Development, and System Integration solutions that not only meet current needs but are also capable of adapting to future developments.

ITIL: our approach to IT consulting

The use of the ITIL framework enables us to ensure high standards at every stage of the IT service lifecycle. With the support of ITIL, we are able to plan, design, implement, and continuously improve our solutions, maximizing value for our clients while minimizing risks.

Service strategy: strategic planning

We start every project with a detailed planning phase, identifying business needs and establishing objectives aligned with Digital Transformation. Our IT Consulting is based on a deep understanding of the client's business needs, to provide solutions that generate real competitive advantage.

Service design: tailored design

Each Software Development and System Integration project is designed based on the specific needs of the client. In this phase, we carefully define the SLA (Service Level Agreements) and KPI (Key Performance Indicators), fundamental elements for monitoring service performance and ensuring concrete results.

Service transition: transition and implementation

The transition phase is essential to ensure optimal integration of the developed solutions within the existing client infrastructures. Thanks to our expertise in IT Consulting and the support of a highly specialized team, we can minimize the risk of operational discontinuity.

Service operation: monitoring and support

With our multilingual Service Desk, active 24/7, and a team of certified Microsoft Partner technicians, we provide continuous assistance to maintain operational stability and continuity. This proactive approach allows us to respond promptly in case of critical issues, minimizing downtime.

Continual service improvement: continuous improvement

Innovation and optimization are at the heart of our strategy. We constantly analyze performance data and gather client feedback to continuously improve our services, offering solutions that are always aligned with the best practices of Digital Transformation.

Our main services

Crowd Services is a IT Consulting Company that offers a comprehensive portfolio of services, including:

• Fleet Management: we manage entire corporate fleets to ensure operational efficiency and reduce operational costs through advanced technological solutions.
• Integrated Logistics: we provide secure transportation services for delicate equipment, minimizing risks and ensuring high reliability.
• Multilingual Service Desk: with over 300 certified operators and assistance available in 27 languages, we support global companies with a consistently high-quality service.
• On-Site Support: we have a team of over 400 technicians ready to intervene directly at client locations, ensuring rapid and effective interventions.
• Maintenance and Repair: we offer comprehensive solutions for the maintenance of servers, PCs, and other critical equipment, supported by specialized laboratories.

The added value of our IT consulting company

Crowd Services is an IT Consulting Company that goes beyond simply providing IT services. Our proactive and best practice-based approach allows us to manage every aspect of System Integration and support companies in their Digital Transformation. We are committed to maintaining high levels of efficiency through a collaborative approach, which includes active listening, customized design, and constant monitoring.

Innovative and scalable solutions

We firmly believe in Digital Innovation as the engine of change and growth for businesses. For this reason, we continually invest in the training of our staff and in the research of new technologies, such as cloud computing and advanced cybersecurity. Our solutions are designed to be scalable, allowing us to grow alongside the needs of our client companies and ensuring operational continuity even in ever-evolving contexts.

A reliable partner for digital transformation

Crowd Services is the ideal partner for companies looking to embark on a Digital Transformation journey and improve their operational efficiency through high-level ICT solutions. As a Microsoft Partner, we can offer the highest technical expertise and the support necessary to fully leverage the advantages of Microsoft technologies, integrating these solutions within the existing infrastructures of our clients.

At Crowd Services, we do not just provide IT services: we work to ensure that every client can obtain maximum value from their infrastructures, contributing to the achievement of their business objectives through highly qualified consulting, constant monitoring, and reliable ongoing support.