Service desk

Service desk: continuous and multilingual IT support for global companies

The Service Desk of Crowd Services is a fundamental reference point for companies seeking IT Consulting, System Integration, and customized IT management that is always available. With our experience in Digital Transformation and IT Consulting, we offer advanced solutions that ensure continuous assistance and meet all needs, both nationally and internationally.

A service desk available 24/7

Crowd Services is an IT Consulting Company that provides an operational Service Desk 24 hours a day, 7 days a week. Our structure guarantees rapid support, which is essential for operational continuity and the security of infrastructures. With specialized technicians and proactive system management, we anticipate and resolve issues before they can affect business operations.

Flexibility and scalability for every need

Our Service Desk is highly scalable and flexible, offering customized services for companies of all sizes. Our integrated approach to System Integration and Digital Transformation allows us to tailor our services to the client's needs, supporting their growth with bespoke solutions. The IT Consulting we provide is designed to ensure that every aspect of IT support perfectly fits the business requirements.

Single point of contact (SPOC): a single interface for support

One of the main advantages of our Service Desk is the Single Point of Contact (SPOC) functionality, which centralizes all requests into a single interface. This approach simplifies the communication flow and allows for faster and more efficient issue management. Each request is classified and handled based on its severity, reducing downtime and improving the customer experience.

Multilingual first and second level help desk

With a team that speaks over 27 languages, our Help Desk offers multilingual technical support at both first and second levels. Thanks to our consolidated experience, we provide assistance on a global scale, allowing clients to receive support in their native language. This feature not only enhances service effectiveness but also helps build trust with international clients.

The first level deals with common and easily resolvable issues, while the second level handles more complex requests, requiring advanced technical skills. This differentiated approach enables the Service Desk to respond quickly while maintaining a high level of quality.

Monitoring and management of IT infrastructures

The Service Desk of Crowd Services includes advanced monitoring services to ensure the security and operational continuity of IT infrastructures. Our technicians continuously monitor critical systems, intervening proactively in case of anomalies. Crowd Services is also a Microsoft Partner, which allows us to offer specialized support for infrastructures based on Microsoft technologies.

Proactive monitoring includes server systems, VMware environments, antivirus, and backup solutions, ensuring that every IT component is constantly monitored.

Advanced infrastructure for comprehensive support

Our Service Desk is supported by a cutting-edge facility located in Italy, covering 5,000 square meters with 260 operational workstations, expandable by up to 150 additional ones. This center is designed to ensure a secure and operational environment, equipped with disaster recovery systems, uninterruptible power supplies (UPS), and power generators. Our commitment to physical and digital security ensures that all operations are conducted in compliance with the highest quality standards.

Continuous support for digital growth

With our experience in Digital Transformation and System Integration, we are committed to providing a Service Desk that accompanies companies on their digital growth journey. Our advanced technical support and expertise in IT Consulting help companies achieve their goals efficiently and securely, building long-term relationships based on trust.