Hda

The resources section of CrowdServices includes one of the most advanced tools for managing technical support: HDA (Help Desk Advanced). This call management system is designed to provide integrated and efficient management of service requests and the clients' equipment, ensuring complete control over every phase of interventions.

Organization and planning of interventions

HDA allows for optimal organization and planning of field interventions. Thanks to centralized management, each call is tracked in real time, ensuring that the workflow is always under control. Updates are accessible via the web, even through mobile devices, offering maximum flexibility for monitoring ongoing activities.

Web-based technology

HDA is a completely web-based solution that requires no software installation or special client-side configurations. Designed to work with the most common browsers on the market, the system guarantees quick and intuitive access from any device, making it ideal for modern and dynamic use.

Customizable dashboard

The HDA system features an advanced dashboard that provides a comprehensive overview of all the information necessary for call management. Every piece of data, whether specific information about an account, a machine, or the status of a call, is accurately profiled. The dashboard is highly customizable, allowing the system to be tailored to the more specific and complex needs of clients in a timely manner.

Security and centralization

HDA is designed to ensure a high level of security in information management. As a centralized solution, it offers complete control over Service Desk processes and Support Centers, minimizing the risks associated with distributed management and ensuring the protection of business data.

Advanced connectivity with client systems

One of the most distinctive features of HDA is its ability to integrate with client systems via web services, automating incoming and outgoing information flows. The system supports a wide range of data formats, including XML, EDI, JSON, ASCII, and email, ensuring maximum compatibility with existing platforms.

In the absence of structured flows, HDA employs a sophisticated screen-scraping engine, allowing it to read and update third-party systems, including 3270 and 5250 host systems, without the need for invasive interventions. This approach ensures a unique flexibility, enabling integration even with legacy systems.

HDA represents a complete and versatile solution for managing technical support. Thanks to its ability to centralize operations, customize functionalities, and connect with third-party systems, it can meet the needs of the most demanding companies. Whether improving the efficiency of the Service Desk or managing complex IT infrastructures, HDA is the ideal tool to successfully tackle every challenge.