Support on site

On site support: specialized and direct technical assistance in companies

The on site support service from Crowd Services provides highly specialized technical support at client locations, a fundamental service to ensure operational continuity and optimal management of IT infrastructures. We are an IT consulting company with extensive experience in IT consulting, system integration, and digital transformation. Thanks to our widespread presence throughout Italy, we offer rapid and customized interventions to meet the needs of companies in every sector.

IMAC activities

In the context of our on site support, we offer a comprehensive IMAC (Installation, Movement, Addition, and Change) service to ensure optimal management of corporate IT infrastructures. With our experience in system integration and IT consulting, we support companies in all phases of the equipment lifecycle, ensuring efficient and secure interventions.

• Installation: we handle the deployment of new hardware and software devices, ensuring they are correctly configured and integrated into the existing IT environment.
• Movement: we manage the relocation of IT equipment within the company or between different locations, ensuring safe transport and rapid operational restoration.
• Addition: we expand IT infrastructures with new hardware and software components, optimizing performance without interrupting business activities.
• Change: we support companies in updating infrastructures by replacing obsolete devices with new high-performance technological solutions, reducing downtime.

Our IMAC service guarantees flexibility, speed, and safety, allowing companies to manage technological evolutions without negative impacts on productivity.

Timely technical interventions and highly qualified staff

Our on site support includes a complete range of services for the management and maintenance of IT infrastructure. With experienced staff in IT consulting and specialized technicians in software development, we intervene quickly to solve any problem, reducing downtime and ensuring maximum efficiency. Each intervention is designed to specifically address the client's needs, improving the security and management of IT infrastructures.

Fleet management: complete management of IT equipment

Among the services offered, fleet management represents one of our strengths. Through innovative solutions and advanced tools, we enable companies to monitor the entire lifecycle of IT equipment, from initial setup to replacement. Our management of hardware resources improves efficiency, reduces costs, and optimizes the use of equipment, keeping them updated and in perfect working order.

Multi-brand maintenance and repair

Our multi-brand maintenance service is designed to meet the needs of companies that use devices from different brands. We offer tailored maintenance interventions for servers, PCs, printers, and peripherals, ensuring continuous technical support and management of spare parts. This approach allows us to respond quickly to every request, maintaining a high level of operability for corporate systems.

Turnkey projects for distributed IT

For companies that need to manage distributed IT infrastructures, Crowd Services offers turnkey projects. These include hardware installation services, software configuration, and support for servers, clients, and corporate networks. With a team specialized in system integration and digital transformation, we can create customized solutions that ensure a smooth transition and full control over IT resources.

Installation and configuration of multi-brand devices

Our technical team is highly qualified to install and configure multi-brand devices, ensuring that each component is perfectly integrated into the client's IT infrastructure. Through staging services, we perform hardware and software pre-installations at our operational centers, optimizing time and minimizing disruption risks for our clients.

Clustering solutions for greater reliability

For companies requiring high availability and operational continuity, we implement advanced clustering solutions, installing and configuring clustered servers that offer redundancy and security. This option is ideal for critical infrastructures, reducing downtime and ensuring the resilience of corporate systems.

Support for warranty and spare parts management

For every on-site intervention, Crowd Services offers complete management of hardware warranties and spare parts, allowing clients to extend the operational life of their equipment and reduce replacement costs. Thanks to our network of suppliers, we provide original and refurbished components for major brands, ensuring that every device is always ready and operational.

Secure disposal of obsolete equipment

With a focus on sustainability, we offer a secure disposal service for obsolete equipment, complying with environmental regulations and ensuring the security of corporate data. This process reduces the risk of data breaches and ensures that all equipment is disposed of responsibly.

On site support: complete and customized solutions

The on site support service from Crowd Services is designed to meet the specific needs of each company. Our experience in IT consulting, system integration, and digital transformation allows us to provide comprehensive support, ranging from routine maintenance to emergency management. Whether it's improving the efficiency of IT infrastructures or supporting complex projects, our team is always ready to intervene, ensuring top-level technical assistance.