Technological refresh for the banking sector

We collaborated with a major banking group to implement a nationwide technology refresh project. The main objective was to modernize the IT infrastructure of bank branches, improving operational efficiency and ensuring high-quality technical support. The project involved the installation and testing of 2,500 workstations including desktops and laptops, as well as 630 peripherals, with comprehensive logistical and technical management.

Project objectives

The project was developed to:

• Modernize the IT infrastructure at bank branches by replacing outdated devices with more advanced technological solutions.
• Ensure operational continuity during transition phases through careful management of the installation and testing process.
• Provide dedicated technical support to the headquarters, ensuring the full operation of the new systems.

Implemented solutions

The project included a range of integrated services, including:

Logistical management of devices

Crowd Services managed centralized logistics through a main warehouse and a network of peripheral warehouses to ensure the availability and timely distribution of devices across all branches.

The logistics system was designed to optimize distribution flows, minimizing delivery times and reducing operational costs.

Installation and testing

Our specialized technicians installed and configured 2,500 personal computers and 630 peripherals, ensuring that each device was fully operational before delivery to the bank staff.

Each device underwent a rigorous testing process to verify compatibility with existing IT infrastructures and ensure optimal performance.

Technical support

During the initial phase of using the new equipment, we provided technical oversight at the bank's headquarters. This service ensured immediate support for any issues or questions from the staff, facilitating the transition and minimizing adjustment times.

The execution of a project of this scale involved several challenges, including:

• Management of a large number of locations: the bank branches were distributed nationwide, making precise logistical planning and effective coordination essential.
• Minimization of operational disruptions: the technology refresh was carried out without compromising the daily activities of the branches, ensuring that customer service was never interrupted.
• Customization of installations: each device was configured according to the specific operational needs of each branch, ensuring full integration with existing systems.

Results achieved

Thanks to organized management and a highly professional approach, we achieved significant results:

• Successful modernization completed: all workstations and peripherals were installed and tested within the scheduled timeframe, ensuring a transition to a more efficient IT infrastructure.
• Reduction of downtime: careful planning and technical support minimized disruptions during the transition, maintaining high operational performance.
• Timely technical support: the technical oversight at headquarters facilitated the immediate resolution of any issues, improving the end-user experience.

This project demonstrates the effectiveness of Crowd Services in managing technology refresh projects for large organizations. Through an integrated approach that combined logistical management, technical installation, and on-site support, we were able to provide a comprehensive and reliable solution. The experience gained allows us to successfully tackle even the most complex challenges in the banking and financial sector, ensuring scalable and efficiency-oriented solutions.