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Quality Policy
Introduction
Crowd Services is aware of the challenges and opportunities that the market imposes on a daily basis, and to face them it is necessary to make quick and effective decisions.
Pursuing business effectiveness and efficiency means overcoming threats and identifying opportunities. It is in this context that the organization has decided to equip itself with a quality system compliant with the international ISO 9001:2015 standards. This system ensures greater internal efficiency by demonstrating its ability to provide services aimed at meeting customer requirements, thereby strengthening stakeholder trust, increasing business opportunities, and achieving the expected results through the planning and control of business processes.
This is the commitment and responsibility that the company has decided to undertake with the Quality Management System.
Considered elements
In planning its Management System, Crowd Services has considered:
- Organizational context through the identification of internal and external factors that may affect the ability to achieve results
- Needs and expectations of Interested Parties for the Quality Management System
- Scope of application of its Policy, represented by the management of service desk activities, on-site support, and logistics in the ICT sector
- Compliance with and legislative and regulatory requirements in general for carrying out consortium activities, or legislative requirements: list of applicable standards
- Risks and opportunities for each process related to the products/services included in the scope of application and deriving from:
- The specific characteristics of the organizational context
- The needs and expectations of interested parties.
Commitment to continuous improvement
To demonstrate its constant commitment to improvement and customer satisfaction, Crowd Services has established the following specific objectives:
- Strengthening its commercial network to develop and consolidate its customer portfolio
- Timely monitoring of the service level of consortium members’ performance
- Evaluation of the effectiveness of the Quality System through:
- Periodic meetings for discussion among the founding members
- Annual review carried out by Management
- Planned and executed Internal Audit inspections during the year by qualified personnel
- Continuous dialogue with customers to assess their level of satisfaction
- Review of internal business processes
- Use of state-of-the-art technologies for logistics, trouble-ticketing, and administration activities
Crowd Services undertakes to periodically review the Policy during Management Reviews and to make it available to interested parties, as well as within its own organization.
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