Technological support for the public sector

Crowd Services has supported the public sector with a large-scale technology refresh project aimed at improving operational efficiency at diplomatic and consular missions worldwide. This initiative involved the installation and configuration of 840 workstations (PdL) for the issuance of electronic passports, focusing on the integrated management of hardware and peripherals.

Project objectives

The main objective of the project was to modernize and optimize the technological infrastructures used by diplomatic missions in 130 countries. Through the installation and rollout of complete workstations, the project ensured that every embassy and consulate was equipped with the necessary tools to manage the issuance of electronic passports efficiently and securely.

Implemented solution

The project included the supply, configuration, and management of a wide range of devices, including:

• Desktop and portable workstations with high-performance configurations.
• Additional peripherals: monitors, local printers, thermal printers, barcode readers, passport printers, laminators, fingerprint readers, UPS, and scanners.

In total, the project involved managing 6,720 peripherals distributed across 220 diplomatic missions, ensuring a uniform and high-quality technological infrastructure.

Distinctive features

1. Scalability and global coverage: the project required an extensive organization to manage the setup and configuration of workstations at locations around the world. The presence in 130 countries made a well-structured logistics system and precise planning essential to meet timelines and local needs.
2. Integration and customization: each workstation was designed to seamlessly integrate hardware and software, with particular attention to managing the specific peripherals required for the issuance of electronic passports.
3. Comprehensive peripheral management: we provided not only the workstations but also continuous technical support to ensure the full functionality of each peripheral. This approach ensured that diplomatic missions could carry out their activities without interruptions.

Results achieved

Thanks to Crowd Services' expertise and impeccable project management, diplomatic missions benefited from:

• Improved operational efficiency: the new workstations and peripherals optimized the time required for issuing electronic passports.
• Reliability of infrastructures: the installed equipment was chosen to ensure high and lasting performance.
• Global support: the standardized technological infrastructure allowed for centralized and more efficient management, reducing operational complexities.

This project demonstrates our ability to manage complex projects on a global scale, combining technical, logistical, and organizational skills. Thanks to our experience, we were able to provide advanced and customized technological solutions, ensuring the highest level of support to the public sector. A concrete example of how technology can improve the efficiency and quality of administrative services on an international scale.